1. Order Cancellation

Orders may be cancelled before dispatch or before the payment is confirmed, depending on the stage of processing. Once production, packing, or dispatch has begun, cancellation may not be possible.

2. Refund Eligibility

Refunds may be considered in the following cases: duplicate payment, wrong order processing, incorrect shipment, defective or damaged goods, or a failed transaction not completed by us. Refunds are reviewed individually and subject to verification.

3. Non-Refundable Cases

Refunds may not be granted for orders that are already dispatched, custom-ordered goods, products not in their original condition, or orders cancelled after dispatch. Chemical products may also be non-returnable due to health, safety, and handling considerations.

4. Return of Goods

If a product is defective, damaged, or materially different from the order, the customer must notify us within a reasonable time and provide proof such as photographs or order details. We may arrange inspection before approving a return or refund.

5. Refund Processing

Approved refunds will be processed back to the original payment method within a reasonable time after approval, subject to the payment gateway or banking timelines. Any transaction fees or payment gateway charges, if applicable, may be deducted as per policy.

6. Payment Failures

If a transaction fails or is not confirmed even though payment has been debited, the customer should contact us with transaction details so we can investigate and assist with resolution.

7. Force Majeure

We are not liable for non-performance or delay caused by events beyond our control, including natural disasters, transportation disruptions, strikes, government restrictions, or shipping issues beyond our reasonable control.

8. Contact for Refund Requests

Customers seeking cancellation or refund assistance may contact us through the contact details published on the website. We will review each request promptly and communicate the outcome.